Forum Discussion

Markao's avatar
Markao
Tuning in
9 months ago

Unable to Access emails - Forbidden message

For past few days have been unable to access my virgin.net emails on my PC, when opening the usual web page just get two Forbidden messages 

 

Have tried to access via an iPad and got the same message, read to change password which I did but still have no access 

  • Hi Markao,

    Thanks for posting, and sorry to hear you've had some issues with your email. 

    Just to confirm do you have an active broadband account with us? If so, are you able to sign into your My Virgin Media account okay?

    Alex_Rm

  • Many thanks for the help, the issue has been resolved with your help, also got a telephone call that helped reconnect my iphone mail App