AK222
3 days agoOn our wavelength
Unable to access email on mobile phone
I can't get into my emails on my mobile phone but when I use an old phone, I can. I've deleted cookies etc and restarted my phone.
I get the following message
Oops - you can't do that right now
We couldn't sign you in just now. Don't worry - it's just a quick pause to help keep your account safe.
Try this
Use a device you've signed in on before
Try again from somewhere familiar
If you're on a VPN, switch it off and have another go
Still stuck? If this keeps happening, get in touch with us and we'll help sort it out
Has anyone else got the same problem? It's a bit of a joke saying I'm not using a device I've used before because I can only get into emails by using a device I don't usually use. Is it a scam?