Forum Discussion

AK222's avatar
AK222
On our wavelength
3 days ago

Unable to access email on mobile phone

I can't get into my emails on my mobile phone but when I use an old phone, I can. I've deleted cookies etc and restarted my phone.

I get the following message 

Oops - you can't do that right now

We couldn't sign you in just now. Don't worry - it's just a quick pause to help keep your account safe.

Try this 

Use a device you've signed in on before 

Try again from somewhere familiar 

If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us and we'll help sort it out 

Has anyone else got the same problem? It's a bit of a joke saying I'm not using a device I've used before because I can only get into emails by using a device I don't usually use. Is it a scam?

 

3 Replies

  • AK222's avatar
    AK222
    On our wavelength
    3 days ago

    Can't log into emails on other device. Joys of being a VM customer....great service guys

  • AK222's avatar
    AK222
    On our wavelength
    2 days ago

    Has anyone else been getting this also?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      15 hours ago

      Hello AK222,

      Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email on your mobile at the moment. Are you still having the same issues or has the problem been resolved? 

      Kind Regards,

      Steven_L