i am having problems logging into my e mails om my i phone (it works alright on i pad and computer )it comes up with password incorrect enter password for the IMAP account (Ntlworld)rang virgin and was told ntlworld has finessed but it works on other devices
ntlworld continues as part of VM Mail AFAIK.
Have you created an app password to use on your iPhone? Explained below
blueyond virginmedia email problems | Virgin Media Community - 5667866
have tried and says wants a pass key ?
Forum TeamHello timothyhind
Sorry to hear of the email access issues via your mobile device, we appreciate you raising this via the forums.
Help on setting up your email on a mobile device can be found here. Have you set up your VMO2 ID? If so it may be a passkey set up via that, with a passkey there’s no need to remember a password in order to sign in.
Passkeys are encrypted digital authentication methods, which are created on your device using biometrics, like face or fingerprint recognition, or your screen lock. After all, as you are your strongest password, it’s much less likely for security risks to occur.
Setting biometric authentication varies across devices and their software.
For Apple iOS devices:
Go to Settings
Tap the Face ID & Passcode or Touch ID & Passcode option
Enter your device passcode if prompted
Follow the on-screen instructions to set up Face ID or Touch ID
For other devices, including Android:
Many devices offer biometric authentication options. You can usually enable these options in your device’s settings
Look for options like Biometrics, Fingerprints, Face recognition, and set things up from there. If your biometrics are already set up, you’ll be able to toggle them on and off
Once enabled, you'll be able to use face or fingerprint recognition instead of entering a password or code
