Forum Discussion

Rhothgar's avatar
Rhothgar
Joining in
10 months ago

Unable to access Email Filter Rules

Is this service down?

This is the response I am getting when trying to access the Filter Rules.

Getting so much spam these days especially ones claiming to be from VM that I want to set up a rule that only allows emails from @virginmedia.co.uk.

Any ideas would be greatly appreciated.

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    10 months ago

    Hi there Rhothgar 

    Thank you so much for your post and welcome back to the forums, it's great to have you here. 

    I am so sorry that you are facing this issue with your email filter settings. Can I ask if the settings are unable to be changed in both web and client mail? 

    • Rhothgar's avatar
      Rhothgar
      Joining in
      10 months ago

      Hi

      Thanks for replying.

      However, I do not understand what you mean by client mail?

      Do you mean in a Client app like Mail on iOS?  If so, I wouldn't even know how to access those settings on there.

      I only ever use Webmail for accessing these settings.

      If there is some easier way, it would be good to know.

      Thanks.

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        10 months ago

        Hi Rhothgar,

        That's correct, by client email we'd be referring to a third party app/programme such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc. Thanks for clarifying that you only use the webmail platform on our website.

        What browser are you using? Can you try a different browser to see if that helps at all?

        Thanks,
         

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      10 months ago

      Thanks for the reply Rhothgar 👋🏼

      Are you able to try Microsoft Edge and see if the email rule works on there?
      Let us know and we can assist from there.

      Kind regards,
      Ilyas.

      • Rhothgar's avatar
        Rhothgar
        Joining in
        10 months ago

        It doesn't even recognise my password.  Just keeps kicking me out on Edge, Ilyas.

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    10 months ago

    Are you able to set Vacation notice… and / or Auto forward… options?

    If so then confirm their creation under Filter Rules list.

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