We have had a blueyonder email account for some time now which, apart from the known issues a while ago, has been working fine. However, today we're getting a message telling me it's currently unavailable either because it's locked or we don't have an account anymore.
We very much still have an active account & we don't see how it can be locked because it was working fine last night.
Is there a known issue?
Same here in the last 30 minutes on my regular virgin media email
Not syncing to my phone either. Same message as above. Hopefully a blip of some kind. Have had it before
I have also posted about this problem with ntlworld and virginmedia accounts. I was told it will take 3-5 working days to rectify. I am not happy.
Syncing with my phone again now so at least I send send/receive emails but still getting the same message on Webmail. I'm not making any changes to password etc at this stage until we find out if its a glitch or not.
I now have access on Webmail so seems this was just (another) glitch. I'm very tempted to move everything across to another mail provider though, just in case it keeps happening or, worse still, VM decide to close blueyonder email accounts like they've done with virgin.net ones.
Still the same for me in webmail
"Your email or password was incorrect. Please try again or go back to change your email"
I've now tried to change my password & just get a Spinning "request in progress"
Can some from virgin please advise if this is a glitch or not ?
Thank you
It seemed the problem was the Firefox link I've always used on my pc. I cleared it and had to sign in again using my newly registered email to my gmail account. Seems to have fixed it. I'd assumned it was just for my main virgin media account but Assume I'll need to do this with all the email addresses registered in my acc
