Forum Discussion

ANdrewBebb's avatar
ANdrewBebb
Tuning in
2 years ago

Unable to access e-mails

Earlier today I sent an e-mail to a friend. Five minutes later I tried to send an e-mail to my wife but a box appeared asking me for my password. I am now locked out of my e-mail account and cannot get back in as when I attempt to reset I just get a message saying this facility is not currently available. I cannot access my e-mails through my phne either.

  • Hey ANdrewBebb Thanks for reaching out to us on the Virgin Media community forums page. 👋🏼

    I'm sorry to hear about the issues in relation to the access with the emails you are having.
    May I ask if this is on the web mail as well? I.e. if you sign in to your emails via the Virgin Media web page - is the issue still present?
    Or is this just affecting app only? E.g. Outlook, Apple Mail app / Samsung mail app etc?

    Let us know and we can go on from there.

    Kind regards,
    Ilyas.

    • ANdrewBebb's avatar
      ANdrewBebb
      Tuning in

      The issue is present however I try to sign in either through outlook or directly through the web. I have tried signinn using tablet and mobile as well as my PC. If I try to sign in I just get a page saying account currently unavailable. It gives the steps to reset, but these don't work - I just get taken back to the same unavaiable page.

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Sorry to hear this, I have taken a look and I can see you've spoke to team about this.

        Did they manage to resolve this at all for you?