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roadgiant's avatar
roadgiant
On our wavelength
29 days ago
Solved

Accessing e-mail with Outlook etc

Seen people having similar problems, just need to get confirmation.

The account we are trying to set up is my wife's, we can access it with no problem using browsers and have the password available, but I am unable to set it up with e-mail clients Outlook etc, I do know that we have changed the password which I have. 

Seen answers to a similar problem several times, just want to clarify, saying

"MyVM > Account Settings > Account details > Mailbox App password management"

I can't see this, but what I can see is underneath  inbox my folders etc is add email account
Is this where add a non virgin email account to get the password set up?

hope this makes sense, thanks
RG

  • goslow's avatar
    goslow
    29 days ago

    Some instructions from Kath_P (VM forum team) below

    https://community.virginmedia.com/discussions/email/password-reset-on-ntl-email-account/5623904

    (although worth noting some customers seem to get stuck in a loop of being unable to verify the new 3rd party email address and some report not seeing the features in My VM to be able to do the above.)

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    29 days ago

    The mailbox should be accessed via My VM using the 3rd party email address and password.  When using an "app", in this case Outlook, the mailbox is access by the "old" email address,  e.g. me@ntlworld.com or me@virginmedia.com and the new 4 word generated password.

    • roadgiant's avatar
      roadgiant
      On our wavelength
      29 days ago

      Thanks for the reply, bit confused as to how I add the 3rd  party email address to my virginmedia e-mail account  and password to get new 4 word generated password.
      As mentioned in my post, I have access to the virgin media via browser?

       

      • goslow's avatar
        goslow
        Alessandro Volta
        29 days ago

        Some instructions from Kath_P (VM forum team) below

        https://community.virginmedia.com/discussions/email/password-reset-on-ntl-email-account/5623904

        (although worth noting some customers seem to get stuck in a loop of being unable to verify the new 3rd party email address and some report not seeing the features in My VM to be able to do the above.)

  • coenoby's avatar
    coenoby
    Very Insightful Person
    20 hours ago

    roadgiant​ 

    Just for completeness and to clarify what.....

    "underneath  inbox my folders etc is add email account"

    ...that you are seeing in the VM webmail account is all about.

    It is possible to use a VM webmail account to manage other email accounts, rather like an email client such as Outlook.  What you are seeing there is the option to add another email account to your webmail account. It's nothing to do with the 3rd party email account process.

    Coenoby