I had my blueyonder emails all fine on my device and then I got a pop up to say I needed to put in my password and it won't reset. I spent over 3 hours on live chat and the person said they had logged a call with IT and gave me a ticket number P012653887 and said they would be in touch and I have heard nothing. Could a member of the forum team help?
Hi there Freckles11
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your email address. Can I just confirm, is this email attached to a current and active Broadband account with us?
Yes have been with yous for 26 years.
Thanks for confirming Freckles11.
I'd be happy to pick this up for you and have a look into the IT ticket to see if there's anything we can do to speed up this process.
Check out the envelope in the top right hand corner for a private message from me
Thanks,
David_Bn
