This is to thank you for stopping my . Net account which I have had for 20 plus years. I had no notifications that this was happening and have been caused untold stress,anger hassle and disruption. Shame on you. If this is how you do business then I will never be a customer of any Virgin products.
I will also tell everyone possible about your appalling service.
Are you a current VM customer? When you terminate a contract with VM your mail account should cease after 90 days, as per terms and conditions. Some accounts were not closed and VM has been doing a tidy up housekeeping on these.
I have never had a virgin product. My virgin. net mail account was started over 20 odd years ago. I am just very angry about lack of notice to able me to switch all my info to another account.
How did you come to have the address if you were never a customer?
Hey Vemailhater,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account. As Tudor asked, are you currently an active Virgin Media broadband customer?
Kind Regards,
Steven_L
Vemailhater wrote:Shame on you. If this is how you do business then I will never be a customer of any Virgin products.
Just to be clear, Virginmedia is not connected with any other Virgin product. It's owned by a US company that just pays a licence fee for use of the Virgin name.
I too have this issue. Back in the early 2000's I had Virgin Broadband and along with that my virgin.net email address. Due too alternative and cheaper broadband I migrated elsewhere but retained the email address.
Without notice just yesterday my account was blocked and I can no longer gain access to this account. Within this account are new and old customer emails which is vital to the running of my business.
How can Virgin Media just do this??
I need help with this asap, even if to retrieve MY information and files in order to setup another account elsewhere. Customer service is next to useless. "We close accounts after 90 days" Ive not been a VM customer for almost 20 years!
Reaperman wrote:I too have this issue. <snip>
This customer
managed to regain temporary access to rescue data by contacting the ICO followed by the DPO at VM.
No guarantees the same route will work for you, due to the randomness of dealing with VM, but if enough people speak to the ICO first it will at least put it on the ICO radar of what VM is doing.
Lots of .net users have had a 30 day warning before deletion. Others are still posting on here that .net mailboxes are being deleted without warning which is unfair IMO and an inconsistent approach from VM.
If you do regain access, here is post from afjhodgson on how he rescued data and moved mailboxes in similar circumstances
another method of backup is in this past forum topic
You are right that VM should have closed the emails after 90 days in accordance with their own conditions, instead of allowing ex-customers to carry on using them.
But they have never suggested or agreed that any of their emails should be used for business. To use a free email for business (and apparently without the basic precaution of an offline backup) is extremely unwise.
