Forum Discussion

EyesSquared's avatar
EyesSquared
On our wavelength
2 months ago

Sudden increase in new emails

My in box has just started to show a rapid increase of new emails in the last few minutes increasing from about 50 to over 3000 in a few minutes  and rising, same for my junk and my sends. It appears all old opened and deleted emails including those in junk are being reanimated and showing as unopened  

This showing on all devices, iPad and Android phone.

Is there a known issue with email accounts today causing this to happen?

  • EyesSquared's avatar
    EyesSquared
    On our wavelength

    Update on issue above.New emails from 10:45am today 11th Feb are showing (around time issue started) and then list starts again at 30th Sept 2024 going back who knows how far with about 3000 emails all unopened. There are emails in between those dates not showing that have some important info in them.

    I did delete account from iPad and add it back on and that didn’t solve issue. Any suggestions without having to contact the dreaded help desk? From previous experiences over many years it is something I really want to avoid as the customer experience and their product knowledge is terrible.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      Is it showing the same in MVM / Webmail ?

      • EyesSquared's avatar
        EyesSquared
        On our wavelength

        Hi Adduxi  

        Thanks for reaching out.

        I’m not 100% certain what you mean; but will attempt to answer.

        It’s my blueyonder account that I’ve been using for many many years on my MVM account and have access to on my iPad and Android Phone. Those on the two devices have the unique app password generated in my MVM for access.

        I have not actually logged into my MVM account directly yet, as concerned an email sent might contain a various and do not want to expose account details or PC to it. But will do so later.

         All have been ok until about 10:45 this morning when my in-boxes, junk, draft went bezerk reanimating deleted emails marking them as unopened, with emails missing in my inbox between this morning and 30th Sept.

        I’m tempted and see if anything overnight re. the servers sorts it.