Forum Discussion

Georgeh2's avatar
Georgeh2
Joining in
12 months ago

Sorry, there was a problem registering that password. Please choose a different one

I have been locked out of my emails for my ntlworld email address. I have followed the instructions provided to reset the password, but every time I get the message - Sorry, there was a problem registering that password. Please choose a different one

The passwords I am trying aere meeting the criteria, so I cannot think why they are not being accepted.

This seems to be a common issue, but I have not seen a resolution. Can anybody help?

  • kpm4226's avatar
    kpm4226
    Joining in
    12 months ago

    I am experiencing exactly the same issue on my blueyonder account. Any resolution please?

  • David_Bn's avatar
    David_Bn
    Forum Team
    12 months ago

    Thanks for reaching out to us Georgeh2, and a very warm welcome to our Community Forums.

    Sorry to hear of the issues trying to create a new memorable word for your E-Mail account.

    Can you please try using an alternative browser, or clearing the cache on the browser you're using to see if this allows you to set the memorable word on the account?

    Thanks,

    David_Bn

    • Dhill1's avatar
      Dhill1
      Joining in
      10 months ago

      Hi, I am having the same problem, registering a new account, tried two browsers.Could you let me know what to do to sort it.

      Thanks

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        10 months ago

        Hi Dhill1,

        Thanks for posting and welcome to our community 😊

        Sorry to hear you're having some issues registering , I've popped you over a private message so I can get a few more details from you.

        Alex_Rm