Looks like a problem with the SMTP Server? Cannot send any emails from any of our ntlworld.com accounts. The error in Outlook is shown below:
Task '[name]@ntlworld.com - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 530 5.1.0 Authentication Required (VM401)'
I got this too and nobody had replied to my forum post. Then I had a careful read of the error message which was similar to yours. There's a clue at the end! You have to go into your settings and tick the box "requires authentication". Worked for me. Shame they didn't tell us it was changing.
I'm experiencing this too - just wrote a forum post before seeing this. Which settings do you have to go into - your client email or webmail? I can't find anything in the webmail settings (or the client settings) about "requires authentication".
I too am using Mac mail app. If I unclick Automatically manage connection settings I get Port 465 and Use TLS/SSL which is ticked.
in Authentication the options are:
External (TLS client certificate), Kerberos Version 5 (GSSAPI), NTLM, MD5 Challenge-Response and Password
No idea!! Can anyone help??
I checked on https://check.spamhaus.org for my WAN IP Address and found this. It also applies to all of the other IP Addresses on the same subnet
Looks like the settings for the SMTP server have changed. The SMTP server now requires authentication, so just tick the box as below:
These are the original settings:
These are the new settings:
Thanks - this is great for people using Outlook, not so good for those of us using the Mac email client which doesn't have a "requires authentication" option.
I have the same problem here with firefox since yesterday - spoke with support today and the only suggestion was to ditch firefox.I have redirected the outgong mail server for my ntlworld account from smtp.ntlworld.com to smtp.virginmedia.com (using my account there): that appears to work as a workaround, but be good if the ntlworld outgoing server was working.
sorry, I meant Thunderbird.
For the record, my "connection security" is set to SSL/TLS; and I have tried sending with authentication set to none, normal password, encrypted password, kerberos/GSSAPI, and NTLM (all options). None of them seem to work.For smtp.virginmedia.com, setting is normal password, and that works.
As an update to this, somebody seems to have taken note, because now the ntlworld outgoing smtp server responds with "enter password" when I try to send through it (as opposed to "verify your email address is correct"); entering the password allows the mail to be sent.
Mine still isn't working. I'm at my wits' end, because after not getting anywhere with the WhatsApp chat, and then coming here, I emailed Virgin tech support, who then sent me an email claiming there was nothing wrong, and then referring me back to the WhatsApp chat, which runs me through a series of irrelevant automated questions and then nobody appears to answer your question. I honestly can't see any option at this point other than leaving Virgin Media.
I have the same problem on my mac. My main email won't send emails, 2 other accounts work fine.
Are you able to open a terminal on your Mac and enter the following command. It's set up so it will only give an output if it encounters an error message from VM's servers. A successful authentication will show nothing.
curl -v smtps://smtp.virginmedia.com -u usename:password 2>&1 | grep VM
Replace the username :password section with your VM email address and your VM app password..
If it produces an output - ONLY post the output
e,g, From a deliberately failed attempt
< 525 5.7.13 Authentication Denied (VM304)
In this case the error is an expected one as I literally left the username:password as is.
Tim
I'm getting the same error "The server responded: 530 5.1.0 Authentication Required (VM401)"
However my issue is somewhat more complicated in that I have my own domain where my mailbox resides.
I use an old copy of Outlook, where the incoming settings are the email address and password for my domain. Incoming mail is fine.
For sending mail I use smtp.blueyonder.co.uk, which had worked perfectly for over 10 years without issue. Now no matter what I put in there I can no longer send mail.
I don't have a virgin mail account so it won't let me know or change the password it requires. My Virgin Media logon info doesn't work. I've also tried smtp.virginmedia.com with a different error.
I've often wondered why I had to use blueyonder SMTP setting, given I joined Virgin in 2012, a good 5 years after the Telewest rebrand, my guess is that I'd been a Telewest customer until 2002.
Why do you not use the outbound settings of your own domain/mail server?
Maybe because that has never ever worked.
I get my Internet connection from Virgin and my site is hosted by eclipse, who once upon a time were freenetnames.
I went through that config caper many years ago and could only send mail using Virgin's smtp, which worked for many years until they recently changed the authentication settings.
Just because you get your internet from a particular provider, does not mean that you are limited to using their smtp servers.
Provided you have the settings correct and an email account with the company in question you should be able to use anyone's email settings to send your mail.
Do you have the website address for your hosting provider. I've never heard of freenetnames - although I do remember freenetname, who later became Madasafish and were ultimately taken over by plusnet.
I've used my own domain for some time both with Virgin Media, until 2019 and now BT, and I've never used their servers for sending using my own domain - except when I was confirming how to set up SPF records for other users to be able to send using theirs.
Virgin Media require that
a) You authenticate
b) You set up an app password for your email address in order to use plain text logins. This is to help protect your account.
Their settings do work - one of my fellow VIP's set me up with an app password access in order for me to be able to test Virgin's email servers are working. Can you confirm which email client you are using there?
Tim
