Forum Discussion

joe3400's avatar
joe3400
On our wavelength
12 months ago

SMTP issues on Android and macbbok

Hi, for the last 48 hours, I have been able to receive emails but unable to send on either of my virgin/Blueyonder emai

addresses. screenshot can be provided if required, doesn't matter whether I'm using my smartphone or MacBook.

Any ideas please

Joe

  • JCmacc's avatar
    JCmacc
    12 months ago

    A number of us with this issue found that VM blocked our IP address. That still allows incoming e-mail but blocks outgoing traffic from your home Hub IP.

    If you can send e-mails using the VM Web App (or Outlook on a phone using data not your wi-fi) you may have the same issue.

      • Robert_P's avatar
        Robert_P
        Forum Team
        12 months ago

        Hello joe3400

         

        Sorry to hear of the email issues experienced via Android, we understand the frustration and appreciate you taking the time to let us know via the forums.

         

        We can see you have spoken to the team since posting, were they able to assist and resolve the issue for you during the call?

         

        Let us know.

         

        Rob