Forum Discussion

JohnTisi's avatar
JohnTisi
Tuning in
12 months ago
Solved

Android devices wont send emails

I have a problem with my android devices not sending emails on wifi, incoming mails are fine but nothing going out.

Started a week or so ago and nothing seems to fix it. reset the hub twice and restarted my phone and tablet umpteen times. 

Laptop on win10 works fine and webmail via internet connection works on android so its a remote connection problem using Samsung's email client.

Suggestions all seem to relate too all devices not sending email.

Help please not a computer geek specially on android. Not even tried Virgin tech support as dont want to have a long conversation with an idiot in india who makes me reboot the hub yet again.

  • JCmacc's avatar
    JCmacc
    12 months ago

    Glad that worked for you.

    On the "spam" claim, I was told that too but have done deep malware and virus checks on all devices here and found nothing unusual or suspicious. The pure number of people having this issue with the same timing suggests to me its not to do with individuals having malware and spam trouble and more to do with a common problem somewhere else.

  • JohnTisi's avatar
    JohnTisi
    Tuning in
    12 months ago

    Replying to myself 

    Sorted. As per advice from user JCmacc

    Used a related content post from yesterday. Sent the error message to :- 

    • go to https://netreport.virginmedia.com/netreport/ :
    • select Email Sending Errors from drop down list
    • Other from drop down list
    • copy and paste the error message into  Log evidence field
    • enter your name into My name field
    • enter email address into Email address field
    • select Submit button

    Typed the message in manually as cut and paste from android to PC is beyond me.

    VM state that I was blocked, IP address was locked as my phone had been sending spam and they have unblocked it, seems I got on a blacklist.

    John Tisi

     

    • JCmacc's avatar
      JCmacc
      Up to speed
      12 months ago

      Glad that worked for you.

      On the "spam" claim, I was told that too but have done deep malware and virus checks on all devices here and found nothing unusual or suspicious. The pure number of people having this issue with the same timing suggests to me its not to do with individuals having malware and spam trouble and more to do with a common problem somewhere else.

      • JohnTisi's avatar
        JohnTisi
        Tuning in
        12 months ago

        I am thinking that either this is deliberate by Virgin to make us go elsewhere for email services or the sub contractor that runs the email is just plain inept, can't make my mind up.  Got locked out of my account, I think just to make me change my password, why not explain to me I needed a better password and ask me to change it ?

        Also I now see one cannot change or make new passwords on my account 

    • Steven_L's avatar
      Steven_L
      Forum Team
      12 months ago

      Hey JohnTisi,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you were experiencing with your email but glad the help offered by JCmacc resulted in your issues being resolved. 

      Kind Regards,

      Steven_L

  • JohnTisi's avatar
    JohnTisi
    Tuning in
    12 months ago

    I don't need to change my password as I had to do it to unlock my account. That is ok.

    Have you actually read what I wrote in detail? 

    I don't now have any problems other than I don't think I can change the primary email address on my account. 

    If I knew what unverify my email was it might help. Not a term I have come across and why is doing it relevant? 

    • Steven_L's avatar
      Steven_L
      Forum Team
      12 months ago

      Thanks for coming back to us JohnTisi. Are you trying to change your primary email address to a Virgin Media account or 3rd party email account?

      We are asking all customers to use a non-Virgin Media email address to register their online account as part of security upgrades to online accounts. 

      Kind Regards,

      Steven_L