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dadlamassu1's avatar
dadlamassu1
Just joined
2 days ago
Solved

How do I add my blueyonder email to my android email app

Since the recent fiasco with Virgin email accounts I have been on the phone for about 3-4 hours a day (not counting waiting the queue)  on 4 days and eventually with their help I got my Blueyonder email account readable on my laptop and desktop. 

However, despite a lot of contact (my phone record shows nearly 15 hours) with the helpline my blueyonder account cannot be added to the email apps on my android phone or my iPad.  The final answer I have is "I have raised a ticket with IT and they will contact you."  So far no contact from IT.

I have tried the "Add account" feature that used to work following all the steps only to find that my password is not verified but no way to verify it.  I have tried the instructions on the Virgin Media website but that didn't work.  I have tried several other "solutions" on the internet, on youtube andeven had my 14 year old grandson try.  NOTHING seems to work.  

I am on day 6 of the 14 day cooling off period of my new contract.  If I cannot access my email by day 10 then I will cancel and move to a more reliable provider.

So can anyone send me instructions of how to add my blueyonder account to my email apps?  And please do not say "ask the helpline" as I am fed up wasting my time and their's.

Blueyonder
email
webmail
  • Graham_A's avatar
    Graham_A
    2 days ago

    In order to access your email via Mail apps you need to use an email app password. To create one or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID

    Select Account Settings

    Select Identity & Security Settings

    Select Manage your products

    Select Manage email app password

    Click on the blue button 'Get New Password'

    Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.

7 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    2 days ago

    There have been a lot of VM fiascos recently so it's a bit hard to know exactly which one may be affecting you.

    Are you using the app password (which you set up from within 'My Virgin Media' for your mailbox) to set up the email app on your Android device?

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 days ago

    In order to access your email via Mail apps you need to use an email app password. To create one or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID

    Select Account Settings

    Select Identity & Security Settings

    Select Manage your products

    Select Manage email app password

    Click on the blue button 'Get New Password'

    Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.

    • dadlamassu1's avatar
      dadlamassu1
      Just joined
      2 days ago

      Sorry, how do I do step 1.  When I log in to my email and click on the "settings" I do not have the options you say.

      • dadlamassu1's avatar
        dadlamassu1
        Just joined
        2 days ago

        Many thanks, my grandson explained what step 1 was.  Now connected.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    I am on day 6 of the 14 day cooling off period of my new contract.  If I cannot access my email by day 10 then I will cancel and move to a more reliable provider.

    I'm assuming, reading the above, you have had a break from VM at some point?  If this is a new Contract you have just setup, when did you leave previously.  I'm asking because in the T&C's any leavers mailboxes are deleted after 90 days.

    You may find your BY mailboxes are orphaned waiting for deletion if the above assumption is correct?  Even if you leave for another provider, your mailbox will be deleted anyway.

    • dadlamassu1's avatar
      dadlamassu1
      Just joined
      2 days ago

      Sorry, no.  My contract was about to end and I renewed.  Then after a few days I could not log in to my email.  The "helpline" offered a solution that involved yet another change of contract.  However, this made no difference.  As the contract was set up over the phone I have a statutory cooling off period of 14 days so I can cancel.  Which, I think now, is the best option.