Forum Discussion

nitramaeel's avatar
nitramaeel
Tuning in
2 months ago

Single Sign On

Hi,

I have just followed the process to setup the single sign on with my main email account.

The problem I have now is that I have lost access to my secondary email accounts (using a desktop). Attempting to reset them does not work. I can see them on my mobile device, but they are asking me to sign in and this does not work.

Any advice would be gratefully received.

2 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 months ago

    You need to repeat the process for each of your additional email addresses.  Use the actual email for each account as the username.  You will need to add a backup email address for each account but you can use the same one, they don't need to be distinct.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Hello nitramaeel,

      Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your online and email accounts.

      As Graham_A advised, you would need to repeat the process for all email accounts. Please give that a try and let me know how it goes.

      Kind Regards,

      Steven_L