Forum Discussion

Sid_M's avatar
Sid_M
Just browsing
10 hours ago

Signing in - emails

Once opon a time I would sign in with my.name@virgin.net and a password without problems.

Then it changed to use a recovery email for account sign in but the virgin.net email was still active.

Then Virgin and 02 merged and I now have two separate sign ins, both my.name@virgin.net and recovery email, but neither sees any email Inbox despite me being an active broadband customer.

Different custoner support staff have said different things to me, so what is even supposed to be the correct email to sign in for seeing the virgin.net emails ?

 

[Mod - title edited for clarity]

19 Replies

  • Sid_M's avatar
    Sid_M
    Just browsing
    18 days ago

    Ever since the O2 merger my virgin.net email has not been accessible.

    Test emails bounce back even though I am paying.  Is the server down ?

    Several calls to the cumbersome helpline have not helped.

    Someone just care enough to fix it.  What is wrong and when exactly will it be restored  ?

    • Sophie_Hill's avatar
      Sophie_Hill
      Just browsing
      17 days ago

      I'm exactly the same, apparently email is a complimentary service!  I have zero confidence in them resolving this.  Has taken up hours of my time, some people seem to have been able to login but it is pretty widespread for sure.

    • Sid_M's avatar
      Sid_M
      Just browsing
      17 days ago

      See attached capture..  It keeps saying "Please try again later", but later never ever happens - it never fixes..  All test emails bounce.  Is the server down ??

       

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        16 days ago

        Hey Sid_M, thank you for reaching out and we are sorry to hear you are having some issues creating an account, also a warm welcome to the community.

        Please try and sign up using the Bing browser, this should allow you to create an account/

        Please keep us updated. 

    • coenoby's avatar
      coenoby
      Very Insightful Person
      16 days ago

      Sid_M​ "Test emails bounce back even though I am paying. "

      Those bounce back messages will give the reason the email could  not be delivered - so what do they say? That will be a big clue as to what's wrong.

      If you look at a bounce back message, after a few lines of text there will be a line that says: 

      "The following addresses failed:"  and then there will be some more text.

      For example, it may well say:

      "MXIN501 mailbox xxxxx@virgin.net unknown"  

      Does it say that your email address is unknown or  something else? 

      If it says the mailbox is "unknown" it means that your virgin.net account no longer exists.

      If it says something else then post here with what that line says but do no not post your virgin.net email address.

      Coenoby

      • MDM2's avatar
        MDM2
        Just browsing
        16 days ago

        550 5.1.1 MXIN501 mailbox .......................@virgin.net unknown

        This is what my error message says when I try to send a test email and it 'bounces back'. Going by what you have said, this does not fill me with hope...

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    10 hours ago

    For VM webmail access you use the VMO2 ID for the email account concerned with the account password or passkey.

    For access via an email client or app you use the full virgin.net email address together with the generated app password (four words separated by hyphens).

    Edit: Looking at you previous posts it looks as if your virgin.net email was orphaned and has subsequently been deleted which would explain why you can't login to it.

    • Sid_M's avatar
      Sid_M
      Just browsing
      8 hours ago

      Many thanks for chiming in, but one of the Customer Support people has told me they can definitely still see my virgin.net account and Technical team are onto it but many people are in the same position.  But this has been ongoing..

      To be fair, they say contradictory things but I do retain still some hope yet.  Surely they wouldn't delete if I am still a current customer ?

  • Buster52's avatar
    Buster52
    Just browsing
    5 hours ago

    I too am a VM BB customer and have been unable to login to my account since the process was changed. I have spent ages reading through loads of posts here and have spent ages trying them. Unfortunately without success.

    I have been given a ticket which has gone precisely no where desperate a chap on here called Daniel trying to escalate it.

    So having phoned VM on a number of occasions, again taking hours of my time, I have raised a formal complaint and have been given a Complaint number. I was promised a call back and surprise surprise have had nothing.

    To say I am totally dissatisfied is a complete understatement, probably like many others. Does VM care about their customers. I will let you be the judge.....