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barrossa's avatar
barrossa
Joining in
2 years ago

setting up Blueyonder email address in Outlook windows 10

So I have been trying to set up my Blueyonder email account to receive my emails using Outlook in Windows 10 after a crash and for the love of it I cannot get it to work.

So I open Outlook email and begin adding my Blueyonder email details I go in this order:-

Accounts

add account

Advanced set up

Internet email POP or IMAP accounts that let you view your email in a web browser

I'm then faced with

.................................... 

email address = *******@blueyonder.co.uk (my Blueyonder email I've had for 20+ years)

User name = Geoff ?? (I take it this is my name ) ?

Password = (e.g.) 123456qwerty!! (I recently changed my Virgin login password just in case it was that)

account name =  someone please explain ?

send your message using this name = Geoff (I take it they want my name again ?) 

incoming server = please explain ?

Account type = please explain ? POP3 OR IMAP4 ?

Outgoing (SMTP) email server = please explain 

then there's 4 tick boxes all which are ticked as default. I simply need to access Outlook not my browser which is limited to my needs.

 

I've been going round the bushes for over a day now typing in every conceivable detail I have to my name and all's I get is a triangle warning against my email address in Outlook.

 

Can someone please please please give me some advise before I tear out what little hair I have left, thank you

 

 

 

 

 

 

5 Replies

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  • barrossa's avatar
    barrossa
    Joining in
    2 years ago

    thanks for the speedy link but I've already tried them and it doesn't make sense tbh plus I've just reset my email password as well that didnt help

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      As well as resetting your email password have you also followed the instructions to generate an app password as this is needed when using an email client such as Outlook?  The steps to take are set out in the help page.

      email address = *******@blueyonder.co.uk (my Blueyonder email I've had for 20+ years)
      Yes, your full blueyonder.co.uk email address

      User name = Geoff ?? (I take it this is my name ) ? No your username is your full blueyonder.co.uk email address

      Password = (e.g.) 123456qwerty!! (I recently changed my Virgin login password just in case it was that)
      Password is the generated app password which is in the format xxxx-xxxx-xxxx-xxxx

      account name =  someone please explain ?  Whatever you chose to call the account in your Outlook setup

      send your message using this name = Geoff (I take it they want my name again ?) Again whatever name you wish to appear on your sent emails 

      incoming server = please explain ? imap.virginmedia.com

      Account type = please explain ? POP3 OR IMAP4 ? Choose IMAP4

      Outgoing (SMTP) email server = please explain smtp.virginmedia.com

      The security and port settings are set out in the help page

  • barrossa's avatar
    barrossa
    Joining in
    2 years ago

    Absolute spot on Graham owe you a drink pal thank you, thanks for taking the time to type it out for me, much appreciated

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      barrossa Good to read that you have had success.  Pleased to have been able to help.