Secondary email address not working
One of our secondary email accounts, used daily by my daughter, has stopped working today (after 1.30am). I have tried password reset but to no avail - it keeps changing the password on my primary em...
Forum Discussion
Secondary email accounts now have their own 'My Virgin Media' login. See last section on this page
https://www.virginmedia.com/help/broadband/manage-email-account#70ca773e-e896-4a23-af12-55e251a25b07
from there, can you carry out a password reset to regain access to VM webmail for her?
Also have a look at the solution here to see if that helps
https://community.virginmedia.com/t5/Email/Changing-email-password/td-p/5470952