Changing email password

[bandemills]

My husband is the main account holder. We both have seperate email addresses. I wish to change my password, but can only work out how to change the main account holders password. Tried contacting Virgin and after 40 minutes of getting nowhere I gave up. I am in my 70s and not that computer savvy but certainly thought I should have been able to change my own password. Any help, in basic layman’s language, would be appreciated.

[Graham_A · Accepted solution]

Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Make sure that you are signed out of the main account and then sign into your account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email