Can you confirm that the issues specifically affecting secondary email accounts mailbox access have been identified and resolved? Will secondary email accounts now be accessible from both the webmail interface and, if required, from mail apps?
Forum TeamHi Cotswold_2008 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear about the secondary email account issues! What kind of issue are you having?
There were some issues earlier on this week with My VM access 👉 virg.in/myVM as a result of some changes to My VM (linking with My O2, and Authentication changes.) The My VM access issues in turn caused some difficulties with email access.
Can you give us a bit more information about what's happening in your specific case?
- Can you Access My VM? 👉 virg.in/myVM (If not, please let us know what happens when you try to access, any error code or message, and any screenshots excluding personal information are appreciated!)
- Can you access webmail? 👉 mail.virginmedia.com (If not, please let us know what happens when you try to access, any error code or message, and any screenshots excluding personal information are appreciated!)
We can then offer further support if needed. Thanks for your patience in the meantime. 🌞
