Forum Discussion

alihayes1's avatar
alihayes1
Joining in
2 months ago

Secondary email account disappeared

We've had ntlworld emails accounts for 20+ years. The secondary email account disappeared 2 days ago and we have had no joy when contacting Virgin on the phone and via online chats. There are really important emails we need access to so need help ASAP. It is so stressful. Please HELP @virginmedia

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi alihayes1 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you are facing with your mailbox accounts. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • alihayes1's avatar
      alihayes1
      Joining in
      2 months ago

      Tried to respond to your last message but it won't allow me to. Says too many messages sent? 

      • Lee_R's avatar
        Lee_R
        Forum Team
        2 months ago

        Hi alihayes1 we'll reach out to you privately again. Please let me know if you're able to respond.

        Regards

        Lee_R

  • alihayes1's avatar
    alihayes1
    Joining in
    2 months ago

    I have messaged you. Contacting the Communications Ombudsman too.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    Did you read this? 

    https://community.virginmedia.com/blog/Digital-life/some-important-information-if-you-have-a-virgin-media-email-account/5607207