Hi, this morning I received some emails from Virgin to say they had locked my accounts and I had to contact someone on the team to unlock them.
I have done this and still do not have access to any of my secondary email accounts. The guy I spoke to said it will be 5 days!
As one of the secondaries is actually my main email address this is beyond inconvenient.
How can I get access to my accounts back?
While you are waiting, you may find this link helpful
https://community.virginmedia.com/discussions/email/secondary-email-account---no-access/5663190
essbeeuk "still do not have access to any of my secondary email accounts .
Now that VM Support staff are involved it may we;l need further intervention from them to sort that out.
However, it would be useful to know what error message you are seeing when you try to access this email account. Depending on what the error is there might be something you could try yourself to regain access.
"one of the secondaries is actually my main email address this is beyond inconvenient"
By the way, you may know already, but VM stopped issuing new email accounts nearly 4 years ago and when customers switch away from VM their email accounts get closed down.
As a result the number of VM email accounts is steadily falling and the future of the VM email service is uncertain. It might be wise to think about switching to using an email account from one of the main email providers as your main account.
Coenoby
