Forum Discussion

ashtony's avatar
ashtony
Just browsing
24 days ago

Reset Password

Hi , my email issue has still not been resolved despite receiving sporadic messages asking for snippets of information & then nothing else and also a very nice lady talking me through her script and assuring me that my problem would be escalated and a technician would contact me  ( this is 5 days ago  now )

Further to this tho , I was wondering if anyone could push me towards where my email password can be reset ? I follow this ;- 

To get the password, follow these steps:

Sign in to My Virgin Media
a. Go to Account settings, then Account details
b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

Which takes me here ;- 

But there is no option for password within My VM account details or any of the other options . 

Can anyone clarify please ? 

3 Replies

  • ashtony's avatar
    ashtony
    Just browsing
    18 days ago

    So I'm sure I'll get another telling off for starting another thread on the same ( but its not really)  topic .

    So I lost my email account about 10 days ago ( medical & legal appointments missed , missing client enquiries )  but the thing thats really boiling my pee is , for the second time now , after sporadic & vague communication from ' VM staff '  , I get told my case will need escalating to IT  ,,,,,,,,, the first time I was told this was 8 days ago , the second 3 days ,,,,,, & what have I heard ,,,,,, NOWT 

    I am a VM subscriber but thank god my contract ends in a few weeks , I can't wait for the sales force calls . This is the worst case of customer service I've ever experienced & I will let it be known ,,,,,,, 

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    23 days ago

    Hi ashtony 

    Welcome to the Community Forums. 

    Sorry to hear of your email concerns. We can see that you've another thread open that you're receiving support on regarding your email. We ask Community members not to open multiple threads on the same issue. This is so we can offer help and advice within one space and save from any confusion and repeated requests that can cause issues on the account, which may delay any resolution. This also helps other members in finding all the support they need in one space, should they have similar questions/concerns.

    Should you still need support on this, please respond in your already opened private message thread, where we are already assisting you with this concern. 

    • ashtony's avatar
      ashtony
      Just browsing
      23 days ago

      That would be great Carley if someone would actually help & not just post a reply to state that it's dealt with . I was asked for information 4 days ago & heard nothing since