Reset NTL email sub account
Way back when NTL still existed, my parents used their email service to create accounts. My fathers email address was created and then he created a sub-account for my mother to use. However, now we n...
Forum Discussion
Thanks for trying to help, but I must assume you and others see the fallacy of having to know the password for the account to reset the password you don't know for the same account?? The account is still associated as a sub-account on the accounts page but my only option is to delete the account. How do the people at virgin media expect you to know the password for an account you're trying to reset the password for. If I could log in to the account I wouldn't need to reset the password in the first place. I feel like Virgin Media have over engineered the whole process when they could implement a simple two factor authentication service like 99% of other websites.
Thanks for the help and sorry for venting my frustrations here, its not directed at you. After spending three hours on the phone with the customer support team to achieve no result I'm sure you can understand that im very frustrated and have run out of options.
Hi SpudGunMcGee,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with resetting the password for the sub account. This is something we can certainly help with however this can only be done with the account holder directly.
You've mentioned in your first post that the account is your parents. There will only be one account holder named on the bill. Please get them to contact us directly via the forums by setting up their own profile. Once they've done that, we can then help further.
Thanks,