Ntlworld Email accounts been deleted by VM!!?
Hi, Since yesterday morning my ntlworld account has not been working, I assumed it was the same issue as everyone else was having but I still have no emails still today. The address is a secondary account so I got the account holder to call today as they wont speak to me, they said that the email address has been deleted!! Apparently it has been in the news so we should know about it.... if that is true its is absolutely scandalous that VM have not contacted me before deleting an email account that is over 20 years old. I just wanted to see if this has happened to anyone else or they are just trying to fob me off. Thanks in advance. DanReset NTL email sub account
Way back when NTL still existed, my parents used their email service to create accounts. My fathers email address was created and then he created a sub-account for my mother to use. However, now we need to reset the password for my mothers account but Virgin Media appears to have completely scrubbed the sub account features off the face of the earth. Calling the customer service line three times has gotten us no where as the help desk workers do not understand the problem at all. I was wondering if any forum staff had any advice to get this fixed as my mother has no access to her email. There used to be a sub account menu on the virgin media control panel to reset the passwords for these 'sub accounts' but, as mentioned previously, this doesn't seem to exist anymore. Any logical answers given for the birthday and security question also do not work. Can anyone help with this or are we screwed? Thanks.