Forum Discussion

pakefoal's avatar
pakefoal
Just joined
7 hours ago

reset a password on an ntlworld.com account

I want to reset a password on an ntlworld.com account so I can retrieve emails and contacts as I would like to migrate onto gmail.

I used to be able to do this  on my 'My Virgin Media' account - but I  understand this is no longer possible. I was told to get the virgin media app - I have it now but I don't see how you can change a password using that.

btw it has taken me weeks to even be able to log onto this forum to even ask the question! It kept refusing to accept my account was authorised and or said unexpected error etc.  

So, all I need to do is to access these emails and then  i'll be off ntlworld as soon as possible. Can anyone help please?

 

2 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    7 hours ago

    pakefoal​ 

    Password resets are still done through the My Virgin Media account.  You need to make sure that you are logging into the correct one as each email address has its own My Virgin Media account. Go to My Virgin Media and enter the ntlworld email address concerned (or the third party email address for the account if you have previously set one up) and enter the current password.  Click on the 'account details' tile and then 'My Virgin Media account details'. You should then see the option to edit the password.