Hi Team,
I am a current Virgin Media customer and I am trying to regain access to my orphaned ntlworld.com email address after I changed the main email on my account from ntlworld to gmail.
Could a member of the Forum Team please help me by granting access to the ntlworld mailbox so I can access my emails by providing an app password.
I am happy to provide my old account details or verify my identity via Private Message. Thank you.
Hi Alessandro,
Thank you. I am helping Geri. Yes, it was working before the change.
I am trying to access it as an IMAP mailbox via the Outlook app which tells me I need an app password.
I would prefer to access it via webmail. Is there a way to access it directly in a browser?
This url does not work - https://mail.virginmedia.com/
Thanks
"This url does not work -" https://mail.virginmedia.com is the correct url. In what way isn't it working for you?
Yes, you need to login to “My VM” using the VMO2ID user. Once in go to Webmail to access the mailbox. NOTE - the webmail password and the email client passwords are not the same.
Providing a third party email address to VM should not have resulted in your ntlworld mailbox being orphaned.
Was the ntlworld mailbox working correctly before you provided the Gmail address?
By what means are you trying to access the ntlworld mailbox now?
