Forum Discussion

envywolfe's avatar
envywolfe
Joining in
1 day ago

Refund for something didn't want

I accidentally clicked on an adult channel. I was browsing through the channels, and it said Press to preview.' I thought that's all it would do. But it didn't. And it ended up paying for something I didn't want to watch. As adult stuff can be found online. And I've been charged. And would like to try get this resolved. And dont know how to got about it please help.

regards,

account
password
refunds.
virgin.net

2 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    1 day ago

    Which TV box do you have? TiVo, V6, TV360 or Stream?

    There should be a prompt for your TV PIN to be entered before charges are added for content such as this.

  • Jamaal_A's avatar
    Jamaal_A
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi envywolfe 👋

    We're sorry to hear you've faced difficulties navigating your TV channels, causing an increase in your bill. Thank you for raising this query with us. We will be sending you a PM to discuss this further 🙂