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Palantir12's avatar
Palantir12
Tuning in
1 year ago

Re: Virgin.net email

Like many others on here, my virgin.net account has stopped working.

I stopped receiving new emails on Sunday, and my default apple email app says the account has no password.

I'm unable to change my password through the Virgin website (as it requests an email address verification but I can't access the account..?), and am at a loss at what to do as there appear to be no solutions online or any customer service support for this issue.

I would be very grateful if anyone could help! Thank you.

4 Replies

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    • Palantir12's avatar
      Palantir12
      Tuning in
      1 year ago

      Hi jpeg1, thanks for replying.

      I have tried logging in that way, but it says my password is incorrect and I'm unable to create a new password because it requires me to verify my 'updated email address'. However, I have received no emails at the address I put for that option.

      This is the error message:

      "Before you change your password, we need you to verify your recently updated email address. Tap the link we sent to your updated email address to verify it. If the link has expired, please contact us."

      The email is no longer linked to a Virginmedia broadband account. I received no warning that I needed to move away from this email, so I really hope it hasn't been deleted.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        1 year ago

        VM state any mailbox will be deleted after 90 days.  However they don’t always do this.  I had four active NTL mailbox’s working for much much longer than 90 days. In the end I asked for them to be deleted as they were being used for spam.