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jimbo1942's avatar
jimbo1942
Joining in
7 months ago

Re: Virgin.net account to be deleted out of the blue with no option

I have the same problem "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days, which means you won’t be able to access your inbox after that and contents of your account will be removed and permanently deleted. 

I have broadband etc with Virgin Media so why do they say I no longer have Virgin Media services.

Can I transfer to another email or something? I do have another account with Gmail.

3 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    7 months ago

    If you are still a VM broadband customer it seems there may be a possibility of help from VM to link your orphaned email to your VM broadband service.

    You should get a reply from VM on this topic within a few days.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi jimbo1942 👋

    Welcome back to our Community Forums and thanks for your post.

    We may be able to help.  I'm going to pop you a PM 📩 so we can grab some details and take a closer look into this.

    Hope to hear from you soon.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    7 months ago

    Thanks for your time via PM jimbo1942 

    Just to update the thread - we were able to transfer the impacted mailbox to the current active account 🙂

    If you need any further assistance, let us know.

    All the best!