Hi
I have not been able to access emails for 2 weeks. Despite several hours on text and on calls no resolution.
I complained and was called with an explanation that there is an outage.
No apology given, no solution.
Various tickets raised as I go in holiday on Sat and urgently need access to travel documents stored in email.
Ticket marked as urgent over a week ago and was meant to be resolved in 24 hours.
I've lost hope!
Hi I can get this far but then i get this...
Any ideas...I have also been fobbed off with tickets and meaningless conversations! TIA
Forum TeamHi Sophie 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your online account creation, can you please join me in a private message so that we can go over the methods that you have already tried as well as ensuring your account is not locked.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Is this mailbox associated with your paying VM Broadband account? Only asking as mailboxes not linked to a paying VM Customer might be deleted.
