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fabrooks's avatar
fabrooks
Tuning in
2 years ago

Re: Loss of Email - F010762348

I have spoken to both the helpdesk and gadget cover who reset my password and this has failed to fix the issue.

I am getting an error.(I  have removed my email for personal reasons)

Task 'Synchronizing subscribed folders for xxxxx@ntlworld.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for xxxxx@ntlworld.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Outlook is essential for me so I need this to be working asap.

It worked for a short time yesterday when you resolved the issue, then broke so is something on your side.

Possibly the SMTP server.

 

 

 

[MOD EDIT: 3rd party email clients / IMAP issues linked to F010762348. Threads merged into this thread. Please see sticky]

 

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  • Natalie_L's avatar
    Natalie_L
    Forum Team (Retired)
    2 years ago

    Hello fabrooks, 

    Thank you for reaching out to us here on the Community. 

    We are very sorry to hear of the issues you are experience. 

    In order to assist you further can you please confirm if the problem you are experiencing is accessing your email account or missing historical emails when logged in?

    Thanks, 

     

  • ampfia's avatar
    ampfia
    Tuning in
    2 years ago

    I am having a similar issue. Email is available in webmail and in other email programs, but not in outlook on PC or mobile.  That is for a virgin.net email address.

  • jmp1963's avatar
    jmp1963
    On our wavelength
    2 years ago

    Same here. I can access webmail on my phone but not through Thunderbird on the PC via smtp.

    • Natalie_L's avatar
      Natalie_L
      Forum Team (Retired)
      2 years ago

      Hello, 

      Thank you for posting to us here on the Community.

      Our teams were working through the night to complete planned and essential work to our email service. 
      This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties which means email users may be experiencing intermittent issues with their email service. 
      We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.

      Thanks,