Loss of Email - F010762348
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Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully re...
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I have spoken to both the helpdesk and gadget cover who reset my password and this has failed to fix the issue.
I am getting an error.(I have removed my email for personal reasons)
Task 'Synchronizing subscribed folders for xxxxx@ntlworld.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for xxxxx@ntlworld.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
Outlook is essential for me so I need this to be working asap.
It worked for a short time yesterday when you resolved the issue, then broke so is something on your side.
Possibly the SMTP server.
[MOD EDIT: 3rd party email clients / IMAP issues linked to F010762348. Threads merged into this thread. Please see sticky]
Hello fabrooks,
Thank you for reaching out to us here on the Community.
We are very sorry to hear of the issues you are experience.
In order to assist you further can you please confirm if the problem you are experiencing is accessing your email account or missing historical emails when logged in?
Thanks,
I am having a similar issue. Email is available in webmail and in other email programs, but not in outlook on PC or mobile. That is for a virgin.net email address.
Same here. I can access webmail on my phone but not through Thunderbird on the PC via smtp.
Hello,
Thank you for posting to us here on the Community.
Our teams were working through the night to complete planned and essential work to our email service.
This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties which means email users may be experiencing intermittent issues with their email service.
We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.Thanks,
I am not an expert but my wife had a similar problem. Her Samsung mobile using Outlook could not connect with our e-mail account despite inserting the password and checking IMAP settings many times. Her solution was to uninstall and re-install Outlook. After this was completed, e-mail was reconnected via her mobile worked after putting in the e-mail password. Be aware also that the VM e-mail service is on the blink today again.
I have the same situation as I can now see the newer emails via my phone and tablet but cannot get them on my desktop. This gives the Outlook message despite renewing all the connection settings.
Also still do not have any emails pre 19th June accessible. Nothing seems to be changing at the VM end.
All of my devices use the imap server and not pop3 - ??
Try uninstalling and re-installing Outlook as I suggested in the reply above. It worked for my wife's mobile.
Tried a full online repair by MS of outlook which included a uninstall and a reinstall. That made no difference to my situation . Still have emails on my tablet and phone and no new emails on my desktop - same unable to sync messages. Still grinding my teeth and taking steps for the future.
I have the same issue with Thunderbird (PC) and android mail app (mobile phone). They timeout accessing the IMAP server. This smacks of the usual VM cackhanded response to software issues at their end. My android mail has not updated since morning 08:30 GMT and Thunderbird will not update at all. I can send emails from phone and see them using the browser email client. It is IMAP reads which are failing.
Thanks for the suggestion but that's something I want to avoid if I can as it has other implications.
I'm now going top swap to pop3 and see it that works. I swapped from that when my old desktop was replaced recently.
Good luck. We found my iMac and iPhone worked with Apple MAIL but my wife's Samsung stopped working with Outlook so we isolated the issue to my wife's mobile. We were nervous about installing and re-installing Outlook but it worked for us.
Virgin have tried to suggest it is my hub. I have rebooted but without any success on reading email. I did switch my phone off the wifi and used 4G instead and the problem is still there with my phone saying there is a synchronisation error. This suggests the problem is with the Virgin end. Doubt whether this will be fixed as this is a weekend and the technician who knows about these things is not due in to monday morning and the outsourced support staff in India probably don't have a script to follow for these issues.
I have a similar problem. I use Outlook on my PC for ntlworld.com emails and a number of gmail accounts.
As of this morning I am getting the error referred to in the opening post in respect of my ntlworld email account.
All of the gmail accounts are working normally
On my phone which uses Samsung email everything is working
