Forum Discussion

GW29's avatar
GW29
Tuning in
1 year ago

Re: 'Forbidden' message when signing into web email

Hi.

I posted this earlier, but the chain seemed to become marked as solved without a solution being posted, so just reposting.

 

I"ve started getting a two word "Forbidden Forbidden' Message when I try to sign into my virgin.net email account via a web browser (either Firefox on a Mac or Microsoft Edge on a PC). While I can still check emails at home with the Mail software on my computer, it's pretty limiting not being able to check emails anywhere else (I don't use a smartphone). I see others have had a similar problem in the past though no workarounds are posted. Why is this happening and is there something that can be done about this? To clarify - I've cleared my cache, and this is happening when I try to log in on the Virgin Media webmail page at: https://mail.virginmedia.com/.

Thanks for any advice.

5 Replies

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  • Ayisha_B's avatar
    Ayisha_B
    Forum Team (Retired)
    1 year ago

    Hi GW29,

    Have you tried reseeting your password to see if that helps?

    • GW29's avatar
      GW29
      Tuning in
      1 year ago

      Just had a go at that. But I get asked to change my email address in order to change the password. I can't do that, because the email address I have has been issued in too many places as the way to contact me - I need to keep it the same.

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        1 year ago

        GW29  The instruction is badly worded.  It is only asking you to change the sign in username to a third party email address.  This does not change the underlying email address which will continue to operate as before.  The only difference is how you sign into the My Virgin Media account or VM webmail.

        You can read more about the username change here: https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address