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benonhismobile's avatar
benonhismobile
Joining in
8 months ago

Re closing virgin.net email accounts

Hi,

I need help, to  keep my old.email which has been used for years by my elderly father from being closed in 30 days, he uses it for all his medical appointments, etc and can actually remember the address

I have a current on going subsription to Virgin media so would hope to be able to keep the email address 🤷

Can someone please advise 

Thanks 

Ben Robinson

2 Replies

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    8 months ago

    Hi benonhismobile 👋

    Welcome to our Community Forums and thanks for your post.

    We may be able to help with this.  I will pop you a PM 📩 now to assist further.

    Speak soon!

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    7 months ago

    Thanks for your time via PM benonhismobile 

    I can confirm the impacted mailbox has been transferred to your active service 🙂

    If you need any further assistance with anything, do let us know.

    All the best!