Forum Discussion

nialled's avatar
nialled
Dialled in
8 months ago

Re: Can't send emails as of today. Is Virgin using other servers now?

I have been using an old Exchange server to handle my email for about 15 years. It has been working all that time using the smtp.blueyonder.co.uk smart host
However for the last couple of days I have been getting the following message and my outbound mail is not being sent (I have not changed anything on my Exchange server):
"
Delivery has failed to these recipients or distribution lists:

[EMAIL ADDRESS REDACTED]
This message was rejected by the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the recipient's e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: csmtp3-prd-nl1-vmo.edge.unified.services.
"
Does anyone have any thoughts why this has started happening?

  • Thanks for your post nialled and sorry to hear of the issue experienced with the E-Mail account.

    Can you please confirm if the E-Mail address that's experiencing this issue is connected to an active Virgin Media subscription?

    If the subscription is still active, does it fail to send all E-Mails or just to certain recipients/domains?

    Thanks

    David_Bn

    • nialled's avatar
      nialled
      Dialled in

      It fails to send to any email address. Yes, the email address I am sending 'from' is the one I use for MyVirginMedia and has been working with smtp.blueyonder.co.uk without any authentication for over 15 years
      Until now....

    • nialled's avatar
      nialled
      Dialled in

      Where do I find the password app? Some of the help screens say that it should be in 'Account Settings' but my 'Account Settings' only shows the following options:
      'My Virgin Media account details'
      'Marketing and contact preferences'
      'Online security'
      'Device Authentication'
      There is no 'Virgin Media Mail' option

      • coenoby's avatar
        coenoby
        Very Insightful Person

        nialled wrote:

        'My Virgin Media account details'
        'Marketing and contact preferences'
        'Online security'
        'Device Authentication'
        There is no 'Virgin Media Mail' option


        These days you need to click on the "My Virgin Mediaaccounts details" option.

        That will take you to the  "Account details" page and the "Virgin Media  Mail" option is at the bottom of that page. You'll see the option there to manage the Mail app password is there.

        "the email address I am sending 'from' is the one I use for MyVirginMedia and has been working with smtp.blueyonder.co.uk without any authentication for over 15 years"

        From all the recent posts on this forum that seems to have changed. Certainly these days Outlook seems to fail to send emails unless the email account server settings in Outlook specify the necessary authentication,

        Coenoby

  • Unless you are saying that it is the same password as I use to sign into MyVirginMedia. I'm pretty sure I saw something that said it definitely wasn't the same password but maybe I was mistaken