Re: Blueyonder issue

I lost my blueyonder e mail last week. I get the message 

‘Cannot send e mail

The username or password for SMT:(my name)@smtp.blueyonder.co.uk is incorrect.’

I can’t receive or send any emails. I’ve tried to call Virgin Media, but they just got frustrated when I was trying to explain. I’ve tried the website, but can’t get through as the email isn’t recognised.

Can anyone help me with this please? I’m worried about all the emails I’m missing and can’t send.