Hi there. Just last night my blueyonder email account no longer updating. I still have a virgin media account and it is showing when I go into my email settings as “the entered credential or authentication information does not work or are no longer accepted”
nightmare again I imagine, please can anyone help. I’ve spent 4 hours updating all my emails in my apps but still have lots to update like insurances etc. much appreciated
Anonymous wrote:
Please don’t send me an email lol…it isn’t working, .
That's never going to happen because no one on the forum knows, or even wants to know, your email address!
You need to reset the password for the problem email account account and the information you need is the link that jpeg1 posted but to keep it as simple as possible for you:
If you know the password for the problem email account you can reset it by:
Two other things to bear in mind:
Firstly, another change VM have made recently is that, as part of the password reset process, you will have to specify a non VM email address to become the Username for that VM account.
Secondly, the error message you have giving shows that you are using the Unified Mail option in VM webmail to access the effected email account.
That means that you will be affected by the other major change that VM have made. You will also need to generate a separate Mail app password to use in the Unified Mail settings in your webmail account. You will see an option to generate a Mail App password in the My Virgin Media account. Without a Mail App password, the Unified Mail option will not work for the effected email account.
Coenoby
Thanks fir helping. I dont know my password for the email address, I can log in to vm and into mail accounts but no idea what this issues for this email address is.... Any suggestions? Tia
Hi Sambrow46,
Thank you for your post. We're sorry to hear about the issues you've had with your email address.
We can certainly take a look into this. I will private message you now.
^Martin
Hi Martin. Syou may see, I lockeded myself out of the forum using sambrow46 and couldn't get back as it was linked to my BY email so couldn't reset. I've rejoined using sambrow46. Please can you message me on that?
Have you updated your email access to the latest settings?
https://www.virginmedia.com/help/broadband/manage-email-account
Once you have an App Password select Edit (as highlighted below) and then enter it in Password fields to resolve issue.
Much appreciated
