Poor customer service unable to access email
Hi there
Ive been unable to access my email account for more than a week now it’s been a nightmare.
The worst thing is the customer service. I’ve been passed from pillar to post having to say my issue over again and again.
One of the first customer service assistants logged my problem and marked it Urgent said would contact me 3 to 5 working days. Nobody called.
I’ve spent hours on the telephone and each person tells me a different thing. One advisor said the only way in could resolve problem was downloading an App. She would charge my account and draw up a new 2 year contract. I said I didn’t want a 2 year contract. I couldn’t download the app in the end.
The last advisor said there had been an outage all week. This is the first person who’s told me this. They said they will phone me after 24 hours.
Im so not impressed with the information I’ve been given and the stress it’s caused me.
Can anybody help or should I just wait for virgin to ring me again? Thanks