Forum Discussion

mutineer's avatar
mutineer
Dialled in
12 months ago

Please make tickets raised by your IT team available to your support staff

Here's what I was told by one of the support team about today's authentication issues on webmail account login as documented in the ticket no   F011208525.  "Yes, for that I have already raised another IT ticket. No i have been trying to get the access to this ticket but it shows nothing. I would have told you about the content. If it was visible from my end. That is the reason it is taking so long.". VM please train and inform your first line support teams better and give them access to the tools they need.  Do not waste their time and customers' time.  This is a very poor experience for everyone.

  • Hi mutineer 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry for the poor experience you have had with our team. It's not the level of service we aim to provide. 

    We're aware of an issue with some customers getting a mailbox unavailable message, they are still unable to access this after a password reset. This has been raised and is being investigated. 

    • mutineer's avatar
      mutineer
      Dialled in

      It's OK. The VM ID server oauth problem was cleared while we were on the (long) call.  If we had waited for the fix neither I nor support would have wasted time guessing.  The ticket had the clue we needed.

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for the update mutineer, can you please confirm if you can now access your E-Mail account on our webmail platform as expected?

        Thanks,

        David_Bn