mutineer
12 months agoDialled in
Please make tickets raised by your IT team available to your support staff
Here's what I was told by one of the support team about today's authentication issues on webmail account login as documented in the ticket no F011208525. "Yes, for that I have already raised another IT ticket. No i have been trying to get the access to this ticket but it shows nothing. I would have told you about the content. If it was visible from my end. That is the reason it is taking so long.". VM please train and inform your first line support teams better and give them access to the tools they need. Do not waste their time and customers' time. This is a very poor experience for everyone.