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Allattar's avatar
Allattar
Joining in
7 months ago

Please help on Signing into a Secondary email accout

Having some real issues on fixing the sign in on my Fiancees account. Its a secondary under mine.

We changed the password a few months ago (even wrote it down) and now it won't take that password.

Tried all the usual attempts to get to reset the password but I cant get back to it from the main account, nor following any of the instructions on the forums can we reset the password.

Seem to have this issue every time on secondary accounts and could do with someone doing a manual reset.

 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Allattar 👋  Welcome back to the community forum! 
    Thanks for posting - sorry to hear you are having some difficulties logging in to a secondary email account. 

    It may be that there is an issue with how the account is set up for secondary authentification - every email account should be linked to a My VM account which has a non VM, Blueyonder, or NTLworld email address as the login. 

    There's some helpful information about managing My VM accounts here 👉 https://www.virginmedia.com/help/billing-and-payments/manage-my-account and Email accounts here 👉 https://www.virginmedia.com/help/broadband/manage-email-account 

    I will send you a PM to take a few details so we can take a closer look at how things are currently set up, and offer further support if needed! You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞