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grantandersonuk's avatar
grantandersonuk
On our wavelength
22 days ago

Password reset

I have had no emails for a week and now I find I am required to change my email password every three months!  How inconvenient is that since I am 80 and use MS Outlook???

Well I tried to do that and it asked me to prove who I am by asking for six numbers that will be sent but the code never comes!!!

What sort of system is that? Totally useless!  You need to sort out this mess for everyone or there will be mass moves to a better provider who doesn't ask impossible things from customers!!!  And to make it worse I've tried to do it too many times and I'm locked out!!!!

GRRRRRRRRR!!!! 🤬

 

  • Hi there grantandersonuk 👋 Welcome back to the forum and thanks for your post 😊

    Sorry to see that the issues with your password reset has led to you being locked out of your emails. I'll be happy to take a look into this for you so I'll pop you a PM to confirm your details.

    Regards

    Nathan