Forum Discussion

AngelaC1's avatar
AngelaC1
Joining in
5 months ago

Password Reset not Working

My email and access to virgin media account stopped working. 

A while ago, I had to give another email address which I did, and all had been fine. Now, I cannot login in or reset my password. It will take my original email, but not the one I've been signing in with for a long time.

Now, it won't work on my email app either. I rang customer services and a nice chap said he had reset my password, but it doesn't work on my side. It just says my email or password are incorrect. I can't choose 'forgot password' as it won't accept the email address I log in with, so it blocks me being able to click 'Continue'.

I've deleted all cookies / cache etc to remove anything from my laptop but still not working.

Can you please help?

  • John_GS's avatar
    John_GS
    Forum Team
    5 months ago

    Good evening AngelaC1 

    Thanks for posting and welcome to the community. Sorry to hear of any online account issue.

    I can see you've spoke to the team since your post and this is noted as resolved. Is this the case? If not, kindly let us know and we'll do our best to assist you.

    Best wishes.