Forum Discussion

Imp's avatar
Imp
Joining in
9 months ago

Password reset for Blueyonder email

Hi Team,

The account is closed I can't remember my email password, my email address is still valid and operational but unable to send emails after upgrading my mobile. I'm in the process of migrating to Gmail accounts but I need to send emails from the Blueyonder account for validation with some products.

Visited 'Welcome to My Virgin Media' and clicked 'Sign in', entered my email address and was prompted for the password which I can't remember, selecting 'Forgot your password' and entering my Blueyonder email displays the error 'Please ensure you provide the email address you use to sign in to My Virgin Media.' guessing that's the main account which was last used 2001/2002.

Would someone be able to help in private chat to confirm the main account and I can change the password before my email address is deleted, please?

 

  • Steven_L's avatar
    Steven_L
    Forum Team
    9 months ago

    Hello Imp,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account. 

    I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

  • bi110wes's avatar
    bi110wes
    Just joined
    7 months ago

    Hi Steven_L

    I'm having the same issue with my blueyonder email address, please can you help?

    Thank you

    Lynn

    • Zach_R's avatar
      Zach_R
      Forum Team
      7 months ago

      Hi bi110wes,

      Thank you for your post and welcome to our community forums. We're here to help.

      I'm sorry to hear that you've been experiencing some similar email issues. Would you mind clarifying the exact issues you've been experiencing along with any diagnostics and troubleshooting you've performed thus far in an effort to remedy things?

      Thanks,
       

  • FrancesS's avatar
    FrancesS
    Joining in
    4 months ago

    I’m having the same problem. I spent over two and a half hours on the phone today and I’m so frustrated that I’m unable to get mail or set up a new blueyonder password.

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      4 months ago

      Morning FrancesS,

      Thanks for posting and welcome too our community 😊

      Sorry to hear you're having some issues signing into your email account. Do you have an active broadband account with us? If not, the Virgin email address would usually be removed after 90 days of leaving us.

      Let us know.

      Alex_Rm