Forum Discussion

wodsy69's avatar
wodsy69
On our wavelength
2 years ago

Password reset - user name cannot be used

Hi

Once again I am having trouble with password resetting and Virgin

I am trying to reset my Virgin Media password - I have the third party email address login set up for two accounts

One I have managed to reset OK and the second one I try to reset the password and no matter what I try it keeps saying that I cannot use my username

I have tried a silly password that only contains numbers and special characters but all of them say it contains my username!!

I have seen previous posts but responses seem to be by DMs

 an any here or VM tech advise please? I can’t access my emails….

Thanks

 

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi wodsy69,

    Thanks for your post and welcome back to the community.

    Many apologies for any issues faced with resetting an email password, so we can investigate matters further please expect a PM from myself.

    The message will appear within the envelope icon.

    Regards,