I'm trying to reset my mums email password so she can check her emails. It's set up with Gmail to login as had issues like before but the email with the password reset link isn't coming through. Can someone please contact me to get this sorted ASAP please? Many thanks.
It might be worth looking at the thread I started Here
There are in effect two parts to the password reset - a reset of the 'my virgin media' password and then a reset of the password used for email apps.
The my virgin account is probably what you have linked to the Gmail account (I have mine linked to such an account).
Logging into 'my virgin media' will probably (usually) allow access to email via a browser (webmail) but the app password reset might be needed as well to get any reset links to come though?
Apologies if it's a different issue or that's a red herring.
My mum is the email account holder
Forum TeamHello Hlewis16.
Thanks for your post and welcome to our community.
Sorry to hear you're having difficulty accessing your mum's email account.
As much as we'd like to help with this. We can only deal with the named account holder for certain aspects of accounts.
Gareth_L
