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aerosteam's avatar
aerosteam
Tuning in
2 years ago

Outlook unable to send on one email

I use Windows 365 Outlook to manage my emails and have four email addresses, three of them are still working but one of the ntlworld addresses will not send an email, it just stays in the Outbox, it receives them OK. Using an iPhone or iPad this email address works OK. 

There are 57 synch issues with this address, I have used the inbuilt Repair function in Outlook and deleted the address and re-created it but nothing has changed.

I cannot make any sense of the solutions to the synch problem that appear on the web.

Any help would be appreciated.

email
outlook
synch

8 Replies

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  • JCmacc's avatar
    JCmacc
    Up to speed
    2 years ago

    I have the same issue with 2 ntlworld accounts, both failed last night.

    I can send and receive e-mails in the VM web App and can get e-mails into Outlook but can not send out again. The error message states it's a block imposed by Virgin Media. It's based on IP address as I can use Outlook on my Phone to send messages if using data, not the home Hub.

    VM Tech support sent me to Gadget Support who want £9.99 per month to fix the settings required to fix this, despite the change clearly being a change in VM processes.

    • aerosteam's avatar
      aerosteam
      Tuning in
      2 years ago

      Thank you for replying, my problem is not quite the same as the in my case the server is disconnecting, but only on one of my addresses, end result is the same of course. Didn't bother to ring tech support as it is usually a waste of time.

      When my contract ends in October I'm off to try to hopefully find someone more competent.

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        2 years ago

        Hi there aerosteam 

        Thank you so much for your post and welcome back to the forums, it's great to have you here.

        I am so sorry that you are facing this issue with your email address, can I ask if this address is connected to a current and active broadband account with us?

  • aerosteam's avatar
    aerosteam
    Tuning in
    2 years ago

    I have not found an answer to this problem, however I have found a workaround. As I said I use MS Outlook to manage my four email addresses, one of the things that I was considering was to delete Outlook from my PC and then reload it. However I noticed that MS offered a new version of Outlook selectable on the app with the ability to go back to the earlier version if you did not like the new app. I selected the new version and it effectively reloaded Outlook this appears to have cleared my problems, after three days the address is still sending and there are no synch problems. I don't know why MS created a new version of the app, it appears very similar in operation but by creating a new version of the app it has cleared the problems I had, reloading the old app would probably have achieved the same thing.