Forum Discussion

DavidEvison's avatar
DavidEvison
Joining in
5 months ago

Outlook email settings

I have several ntlworld email addresses that I access via iOS devices and also my Windows 10 PC with Microsoft 365 Outlook. Recently I have been unable to send mail from the PC, error message ….the server responded :530.5.1.0 Authentication Required (VM401)…. Incoming mail is fine and sending/receiving from IOS devices is fine.

server settings on Outlook are imap.ntlworld.com and smtp.ntlworld.com  I have tried changing to smtp.virginmedia.com (as used on the IOS devices but makes no difference.

Appreciate any ideas 

 

  • goslow's avatar
    goslow
    Alessandro Volta

    Check client settings here in 'Connecting your Email to a Client App'

    https://www.virginmedia.com/help/broadband/manage-email-account

    inc. checking 'My outgoing server (SMTP) requires authentication' in Outlook

    Once you start changing things, you may also find you get caught up in VM's other security changes inc. third party email addresses and app passwords (also in the link above).

    • DavidEvison's avatar
      DavidEvison
      Joining in

      Thanks for this. However despite checking that all settings were ok, problem persisted. Finally I deleted the accounts from Outlook and added them back. All working after that

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        Hi DavidEvison 👋

        Thanks for the update. 

        We're glad all is resolved for you now 🙂

        If we can help with anything else, let me know.