Forum Discussion

lizzykz's avatar
lizzykz
On our wavelength
11 days ago
Solved

Old ntlworld email issues

Can anyone help please, I had an ntlworld account for a long time and I still use the email even though I now have a different virgin account, recently someone has logged in and taken over this email address and is managing to create all sorts of havoc for me, I cannot access the account to secure it, what can I do?

  • Hi Lizzy, 

    Welcome back to our forums and sorry to hear your old email has been hacked. We can understand your concern and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,
     

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Do you have a new 3rd party email address for your "different" virgin account?  If so, I'd suggest you use it and get the old ntl mailbox deleted by VM.  

    • lizzykz's avatar
      lizzykz
      On our wavelength

      in case any one reads this and needs an answer, this is what I had to do in the end, thanks

      • Kath_P's avatar
        Kath_P
        Forum Team

        Hi lizzykz, 

        Thanks for taking the time to come back to us in the Community and update us on things. 

        We're happy to hear that things are resolved for you now. If you have any further issues going forward then you know where we are.

        Take care,

  • Hi Lizzy, 

    Welcome back to our forums and sorry to hear your old email has been hacked. We can understand your concern and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,